Cancellation / Missed Appointment Policy
Our goal is to provide quality service to all our customers in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only ourselves but our other customers as well. Please be aware of our policy regarding missed appointments.
When you book your appointment, you are holding a space on our calendar that is no longer available to our other customers. In order to be respectful of your fellow customers, please call the store as soon as you know you will not be able to make your appointment. If cancellation is necessary, we require that you call at least 2 hours in advance. Some appointment times are in high demand, and your advanced notice will allow another customer access to that appointment time.
How to Cancel Your Appointment
If you need to cancel your appointment, please call us on 01733 891111 during opening hours. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible.
A cancellation is considered late when the appointment is canceled less than 2 hours before the appointed time. A no-show is when a customer misses an appointment without canceling. In either case, we will charge the customer the full charge of the appointment fee.